orders are shipped within 24 hours of receiving, many the same
All pricing F.O.B. Point of
"You Pay What We Pay" Shipping Policy
employed by Instant Canopy is simple.... the customer is
presented with exact UPS rates to have the order
shipped. No markups, no handling fees, just straight
published UPS Rates. Instant Canopy ships anywhere
in world. Some items may have special shipping
rates. Check the web site for reduced rates on selected items.
We are not responsible for UPS to deliver as they guarantee, we
can only provide UPS with the merchandise by the time they request
for their guaranteed delivery time.
We use UPS as a
primary shipper and offer you 6 shipping options unless requested to
ship by a different shipper:
Ground: Prompt, dependable, low-cost ground delivery makes UPS
Ground an excellent choice for all your routine shipments. UPS
guarantees the day of delivery for every ground package you ship
within the 48 contiguous states.
Day Residential: The ideal mix of economy and guaranteed on-time
delivery, UPS 3 Day Select guarantees delivery within three business
days to and from every address in the 48 contiguous states.
Air: UPS 2nd Day Air provides guaranteed on-time delivery to
every address throughout the United States (excluding intra-Alaska
shipments) and Puerto Rico. This service is an economical
alternative for time-sensitive shipments that do not require
overnight or morning service. UPS 2nd Day Air service provides
substantial savings compared to the rates for overnight air service.
Air A.M.: UPS is the only carrier to offer you guaranteed
delivery before noon on the second business day to commercial
destinations. UPS 2nd Day Air A.M. service is available for delivery
to metropolitan commercial addresses where UPS Next Day Air®
delivery is committed by 10:30 A.M. This service is not available to
destinations where UPS Next Day Air delivery is committed by noon or
end of day.
Air: UPS Next Day Air features fast, reliable delivery to every
address in all 50 states and Puerto Rico. UPS guarantees delivery by
10:30 A.M., noon, or end of day the next business day depending on
destination (noon or 1:30 p.m. on Saturdays).
A.M.: When your shipments demand first-thing-in-the-morning
delivery, choose UPS Next Day Air Early A.M. UPS guarantees delivery
on weekdays by 8:00 A.M. to major cities in the 48 contiguous states
and by 8:30 A.M. to many other U.S. cities, including those in
order with UPS Ground will take the longest to arrive, but is the lowest
cost option. The fastest (and most expensive) is UPS Next Day A.M.. All
shipping and handling fees are based upon weight and location, so the
further away you are from our warehouse in Southern California and the
heavier your package is, the more you will pay for shipping and
handling. The rates we quote for shipping and handling are valid for
most orders. However, for very large orders, the stated shipping and
handling fees may be inadequate, in which case, we reserve the right to
modify the shipping and handling fees. We will contact you before making
those changes to your order.
remember…the clock on shipping does not start until we hand your
package to UPS. So choosing UPS Next Day A.M. on a custom or
out-of-stock item will not get your package to you the next day. In most
cases, if you need your package to arrive yesterday, we will be able to
get it to you tomorrow. That’s not bad. As a matter of fact, for you,
that makes your life nice and E-Z.
Our policy on returns is simple. We
want you to be happy with your purchase. Here is how it works:
We delivered the
wrong item: If we sent you the wrong merchandise, then we will
make good on that order. Simply call or e-mail:
arrived damaged: We make every reasonable effort to ensure
that your merchandise arrived undamaged. Occasionally, the
contents get a bit tossed around and bruised up. In the rare
case that your merchandise is dented, torn, or otherwise impaired,
simply call or
You just do not
want to keep your order: It’s hard to imagine that
someone would not want to keep their E-Z UP® order, but who are we
to judge! If you have changed your mind, we will gladly accept
your return and exchange your item for another E-Z UP® product or
simply issue you a refund, subject to a 15% restocking fee.
Shipping to customer and back to us is to be paid by customer.
Since custom items are made-to-order, we cannot accept returns on
these products. Simply call or e-mail: